Contact Us
Players must be 21 or older. If you need to contact New York Online Casinos, this page explains what we can help with, what we can't, and where to go for problems with a casino account. If gambling is causing you stress or harm, call 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY (1-877-846-7369). Both are free and confidential.
What you can contact us about
New York Online Casinos is an independent comparison site. We review and rank online casinos, but we don't run any of them. We're glad to hear from you about:
- Corrections: a bonus, payment method or feature on our pages that looks out of date or wrong
- Suggestions: a topic, comparison or question you'd like us to cover
- Feedback on the site: anything unclear, hard to use or missing
- Questions about how we rank sites: see About Us for our approach
- Business or media enquiries: partnership and press questions
How to reach us
Use the contact form or contact details shown on this site, if one is displayed in the header or footer. We don't publish a phone line or a staffed live chat, and we don't list direct email addresses here, so please be wary of anyone claiming to contact you on our behalf.
When you write, it helps to include:
- The page address or the name of the casino you're asking about
- What you saw, and what you expected to see
- The date you saw it, if it's a correction
- A way for us to reply
Please don't send passwords, full card numbers, ID documents or other sensitive details. We'll never need them.
What we can't do
We can't resolve issues with a casino account. That includes:
- Delayed or rejected withdrawals
- Bonus terms, wagering requirements or disputed balances
- Identity verification (KYC) requests
- Locked, closed or restricted accounts
- Deposits that didn't arrive
Those must go to the operator's own support team. Contact them in writing, such as through live chat transcripts or email, and keep copies of your messages, transaction records and the bonus terms that applied when you claimed. If the operator doesn't resolve the issue, ask what complaint process it offers and which licensing body, if any, it names in its terms.
We also can't give legal, tax or financial advice. For questions about how gambling winnings are treated, consult a qualified professional.
A note on legality in New York
New York regulates online sports betting, but it does not currently license online casino games. Sites on this page aren't presented as New York–licensed. Before you play anywhere, check the operator's terms for eligibility and account restrictions, and confirm the rules apply to you. You can read more in our Terms and Conditions.
If you want to report an error or concern about a review
Our rankings rest on editorial criteria, and commission does not buy position. Facts on the site were last checked on Sep 30, 2026, but bonus terms change often. Always read the current terms at the operator's site before depositing. If you spot a difference, tell us and we'll review it.
Support if gambling is a problem
Gambling should be entertainment, never a way to earn money or solve financial problems. You can lose money, and no strategy removes that risk. Only play with money you can afford to lose, set deposit limits, and take breaks. If you're chasing losses or gambling to escape stress, stop and reach out:
- 1-800-GAMBLER: national helpline, free and confidential
- HOPEline, 1-877-8-HOPENY (1-877-846-7369): New York State's gambling help and referral line
See our Responsible Gambling page for limits, self-exclusion and other tools.